To ensure that we can provide you with the best possible service, please choose one of the following options:

Phone
847-781-9991
877-MY-WINIX (699-4649)

Fax
847-781-9992

Customer Service Hours
Mon-Fri 9:00am - 5:00pm CST

Mail
Winix Inc
2500 W. Higgins Rd.
Suite 610
Hoffman Estates, IL 60195

Email
info@winixinc.com

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Warranty
ONE YEAR LIMITED WARRANTY ON WINIX PLASMAWAVE™ AIR CLEANER. If this air cleaner fails due to defects in material or workmanship within one year from the date of purchase, return it to place of purchase and you will receive a new one free of charge.

• This warranty does not include the air cleaner’s replaceable filter cassette; that is
  an expendable part that can wear out from normal use before one year expires.
• This warranty is void if this product is used for commercial or rental purposes.
• This warranty gives you specific legal rights, and you may also have other rights,
  which vary from state to state.

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Ordering Help
If you need any assistance with our online ordering process, please do not hesitate to call us toll-free at 1- 877-MY-WINIX (699-4649) or email us at info@winixinc.com. We can help you through the process or take your order over the phone.

Payment Methods We Accept
We accept Visa, MasterCard, Discover & American Express.

Cancelling Your Order
Winix will cancel your order if your request is made before the item has shipped from our warehouse. Many of our items ship the same day they are ordered. To ensure a timely shipment, it is necessary that you call us within a few hours of placing your order should you decide to cancel it. We will make every attempt to cancel your order, but we can not guarantee we will be able to stop processing. However, should you receive an item you do not want, you can return it to us.

Changing Your Order
In order to make changes to your order, we will have to cancel your order and place a new one. Many of our items ship the same day they are ordered. To ensure a timely shipment, it is necessary that you call us within a few hours of placing your order should you decide to change it. We will make every attempt to change your order, but we can not guarantee we will be able to stop processing. Should you receive an item you do not want, you can return it to us and place a new order for the item you'd like instead.

Winix Customer Service
1-877-MY-WINIX (699-4649)
847-781-9991 Ext. #1
sales@winixinc.com

Hours
Monday-Friday, 9am-5pm CST

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Track Your Order
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When Will my Order Arrive?
Winix ships via UPS and delivery times will vary based on your UPS shipping option and your proximity to our midwest warehouse. Most in-stock items will leave our warehouse within one (1) business day (Monday-Friday).

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Return Policy
Winix aims to ensure that every customer is 100% satisfied. To help secure your satisfaction, we offer a 30-Day Money Back Guarantee on unused* merchandise and we will even cover the cost of shipping on your return.** If for any reason you are not satisfied with the item you purchased, simply request a prepaid return label and ship it back to us. That’s it! No hassle... no cost to you!

*Returned goods must be in the same condition that you received them. Used products are non-refundable. Winix has the right to refuse products that are returned to us in used condition.
**Free Returns offer not available on orders shipped to Alaska, Hawaii, and Puerto Rico. Free Returns offer also not available on orders of over 5 items.

How to Make a Return
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Exchanges
To enable the most timely receipt of your new item(s), we ask that you initiate a return following the return procedure above and simply place a new order for the desired product(s).

Defective or Damaged Goods
Please contact us immediately if your Winix purchase arrives in defective or damaged condition. Items that arrive in defective or damaged condition will be replaced immediately.

Winix’s technicians will examine the returned goods carefully and will take the proper action.

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Privacy Policy
Winix is committed to maintaining your confidence and trust. We respect your privacy and are committed to protecting the personal information you provide online. We are providing this notice to explain how we collect and use and your personal information. If you have any questions regarding this policy, you may direct them to info@winixinc.com.

What information do we collect? How do we use it?
We use your personal information solely to help us service your account, to improve our services to you, to provide you with the products you have requested, and to inform you about additional products or services that may be of interest to you. We use the information you provide about yourself when placing an order only to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We use return e-mail addresses to answer the e-mail we receive.

Will Winix disclose the information it collects to outside parties?
Winix will never sell, trade, or rent your personal information to others.

A special note concerning children’s privacy.
The safety of children is obviously very important to us. Children should always ask a parent or guardian for permission before sending personal information to anyone online. Winix does not knowingly collect or maintain information at our website from those who are under 18.

Is there anything else I should know?
Please keep in mind that whenever you voluntarily disclose personal information online – on message boards, through email, or in chat areas – that information can be collected and used by others. In addition, the privacy policies of other websites will vary, while many will have no stated privacy policy.
In short, if you provide personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. It is ultimately your responsibility to maintain the secrecy of your personal information to the extent you feel comfortable. We encourage you to be careful and to ask questions before you disclose your personal information to others.

Your Consent
By using our website, you consent to the collection and use of this information by Winix. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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Security Policy
How does Winix protect customer information?
When you place an order or access your account information, our servers use Secure Sockets Layers (SSL) to encrypt, or scramble, your information while in transit to us; it can only be unscrambled by an authorized computer. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How to Contact Us
Should you have other questions or concerns about these policies, please send us an email at info@winixinc.com.

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